# HelpRabbit - The Help Desk With No Per-Resolution Fees

> HelpRabbit is an AI customer support platform: ticketing, live chat, a knowledge base, and an AI agent (Tim) that resolves repeat questions on its own.
> Plans start at $29 a month for the whole team, with no per-resolution fee, no per-ticket fee and no per-seat fee. A new help desk is paid for by card (Stripe) at sign-up and can be cancelled any time; there is no free plan and no free trial.
> Commonly compared with Intercom, Tidio, Zendesk, Freshdesk, and Help Scout, all of which meter or upsell AI separately.

## About HelpRabbit

HelpRabbit is a modern, AI-powered customer support platform that helps businesses provide exceptional support without the enterprise price tag. Its defining difference is commercial rather than technical: the AI is included instead of metered, so the more conversations Tim resolves, the cheaper support gets rather than the more it costs.

### Key Features

- **No per-resolution fee**: Tim answers and closes repeat questions with no charge per resolution; each plan includes a monthly allowance of AI answers. Intercom lists Fin at $0.99 per resolution and Help Scout lists AI Answers at $0.75; HelpRabbit charges nothing per resolution.
- **Flat team pricing**: Unlimited agent seats, contacts and conversations on every plan, from $29 a month.
- **Voice-to-Solve Help Desk**: Agents speak the answer and AI writes the on-brand reply; customers can also send voice notes that become tickets.
- **Ticketing System Widget**: Embeddable ticketing and chat widget for any website, with per-visitor ticket history.
- **AI-Powered Responses**: Automated answers, ticket routing, and agent-side draft replies trained on your own content.
- **Channels**: Contact form, chat widget, and inbound email forwarding.
- **Custom Branding**: Your colours, logo and the assistant's personality on every plan; your own assistant name, face and voice on Plus; no "We run on" credit on Professional.
- **Analytics Dashboard**: Track response times, resolution rates, CSAT, and AI deflection.
- **Team Collaboration**: Assign tickets, add internal notes, collaborate in real time.
- **Knowledge Base**: Self-service help center that also trains the AI agent.

### Pricing

- **Plus ($29/month)**: 3,000 AI answers a month, and your own AI agent: its name, face and voice.
- **Professional ($99/month)**: 15,000 AI answers a month, with no "We run on" credit on the widget, forms, help center or emails.
- **Ultra ($299/month)**: no limit on AI answers (fair use), and priority support.
- Every plan is the whole help desk with unlimited agents, contacts and conversations. Paying yearly costs ten months (two months free).
- Prices are per workspace, paid by card at sign-up, and a plan can be cancelled any time. There is no free plan, no free trial, no per-resolution fee, no per-seat fee, no AI add-on subscription, and no usage overage.

### Why Choose HelpRabbit Over Competitors?

| Feature | HelpRabbit | Intercom | Tidio | Zendesk |
|---------|------------|----------|-------|---------|
| AI resolution fee | ✅ None | 💰 $0.99 per Fin resolution | 💰 Lyro metered | 💰 Billed by usage |
| Per-seat pricing | ✅ None, unlimited seats | 💰 Per seat | 💰 Conversation caps | 💰 Per agent |
| Voice Support | ✅ AI Voice-to-Solve | ❌ No | ❌ No | ❌ Add-on |
| AI Assistance | ✅ Built-in on every plan | 💰 Extra cost | 💰 Extra cost | 💰 Extra cost |
| Entry price | $29/mo flat | $29+/seat + Fin usage | $24+/mo capped | $19+/seat + AI usage |

### Contact & Links

- Website: https://helprabbit.org
- Sign Up: https://helprabbit.org/register
- Login: https://helprabbit.org/login

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### Dedicated landing pages

- https://helprabbit.org/help-desk-software
- https://helprabbit.org/customer-support-software
- https://helprabbit.org/ticketing-software
- https://helprabbit.org/ticketing-widget
- https://helprabbit.org/support-ticket-system
- https://helprabbit.org/live-chat-widget
- https://helprabbit.org/ai-help-desk
- https://helprabbit.org/voice-support
- https://helprabbit.org/best-help-desk-software
- https://helprabbit.org/small-business-help-desk
- https://helprabbit.org/free-help-desk
- https://helprabbit.org/free-live-chat
- https://helprabbit.org/intercom-alternative
- https://helprabbit.org/zendesk-alternative
- https://helprabbit.org/tidio-alternative
- https://helprabbit.org/freshdesk-alternative
- https://helprabbit.org/helpscout-alternative
- https://helprabbit.org/crisp-alternative
- https://helprabbit.org/livechat-alternative
- https://helprabbit.org/gorgias-alternative
- https://helprabbit.org/front-alternative
- https://helprabbit.org/hubspot-alternative
- https://helprabbit.org/zoho-desk-alternative
- https://helprabbit.org/gladly-alternative
- https://helprabbit.org/kustomer-alternative
- https://helprabbit.org/groove-alternative
- https://helprabbit.org/drift-alternative
- https://helprabbit.org/olark-alternative
- https://helprabbit.org/tawk-alternative
- https://helprabbit.org/jivochat-alternative
- https://helprabbit.org/liveagent-alternative
- https://helprabbit.org/chatwoot-alternative
- https://helprabbit.org/helpcrunch-alternative

### Landing pages by industry

- https://helprabbit.org/help-desk-for-saas
- https://helprabbit.org/help-desk-for-ecommerce
- https://helprabbit.org/help-desk-for-shopify
- https://helprabbit.org/help-desk-for-startups
- https://helprabbit.org/help-desk-for-agencies
- https://helprabbit.org/help-desk-for-education
- https://helprabbit.org/help-desk-for-healthcare
- https://helprabbit.org/help-desk-for-nonprofits
- https://helprabbit.org/help-desk-for-fintech
- https://helprabbit.org/help-desk-for-real-estate
- https://helprabbit.org/help-desk-for-travel
- https://helprabbit.org/help-desk-for-gaming
- https://helprabbit.org/help-desk-for-it-teams
- https://helprabbit.org/help-desk-for-marketplaces
- https://helprabbit.org/help-desk-for-crypto

### Head-to-head comparison guides

- https://helprabbit.org/compare
- https://helprabbit.org/helprabbit-vs-intercom
- https://helprabbit.org/helprabbit-vs-zendesk
- https://helprabbit.org/helprabbit-vs-freshdesk
- https://helprabbit.org/helprabbit-vs-tidio
- https://helprabbit.org/helprabbit-vs-help-scout
- https://helprabbit.org/helprabbit-vs-crisp
- https://helprabbit.org/helprabbit-vs-livechat
- https://helprabbit.org/helprabbit-vs-gorgias
- https://helprabbit.org/zendesk-vs-intercom
- https://helprabbit.org/freshdesk-vs-zendesk
- https://helprabbit.org/help-scout-vs-zendesk
- https://helprabbit.org/tidio-vs-crisp
- https://helprabbit.org/gorgias-vs-zendesk
- https://helprabbit.org/intercom-vs-drift

### Landing pages by category

- https://helprabbit.org/knowledge-base-software
- https://helprabbit.org/wordpress-help-desk
- https://helprabbit.org/woocommerce-help-desk
- https://helprabbit.org/faq-software
- https://helprabbit.org/chatbot-for-website
- https://helprabbit.org/it-ticketing-software
- https://helprabbit.org/shared-inbox-software
- https://helprabbit.org/live-chat-software
- https://helprabbit.org/customer-service-software
- https://helprabbit.org/ai-chatbot
- https://helprabbit.org/email-ticketing-system
- https://helprabbit.org/white-label-help-desk
- https://helprabbit.org/customer-portal-software
- https://helprabbit.org/self-service-portal
- https://helprabbit.org/help-center-software
- https://helprabbit.org/best-live-chat-software
- https://helprabbit.org/best-ticketing-system
- https://helprabbit.org/affordable-help-desk-software
- https://helprabbit.org/saas-help-desk
- https://helprabbit.org/ecommerce-help-desk
- https://helprabbit.org/unlimited-ai-resolutions
- https://helprabbit.org/help-desk-no-resolution-fees
- https://helprabbit.org/ai-resolution-pricing

### Product pages

- Pricing: https://helprabbit.org/pricing
- Features: https://helprabbit.org/features
- Why HelpRabbit: https://helprabbit.org/why-helprabbit
- Tim's Brain (AI agent training): https://helprabbit.org/tims-brain
- Solutions by kind of team: https://helprabbit.org/solutions
  - Customer Support: https://helprabbit.org/solutions/customer-support
  - SaaS: https://helprabbit.org/solutions/saas
  - E-commerce: https://helprabbit.org/solutions/ecommerce
  - Agencies: https://helprabbit.org/solutions/agencies
  - IT Support: https://helprabbit.org/solutions/it-support
  - Education and Tutoring: https://helprabbit.org/solutions/education
  - Coaching: https://helprabbit.org/solutions/coaching
  - Telehealth: https://helprabbit.org/solutions/telehealth
  - Sales: https://helprabbit.org/solutions/sales
- Widget themes: https://helprabbit.org/themes
- API documentation: https://helprabbit.org/api-docs
- MCP server (connect Claude, Cursor, ChatGPT): https://helprabbit.org/mcp
- Help center (how-to guides): https://helprabbit.org/docs
- Blog: https://helprabbit.org/blog
- Roadmap: https://helprabbit.org/roadmap